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Protecting Your Privacy

We are completely committed to protecting the privacy of visitors to our website. As a UK-based business we are regulated by the terms of the Data Protection Act of 1998 and we strive to not only comply with the provisions of this act, but to actually exceed them.

What we do with information that you provide us with

1) We will keep this information secure by using the latest security systems
2) We will prevent unauthorised persons from accessing your information, whether physically or over the Internet
3) We will not provide this information voluntarily to any other third party, except:

  • When this information is necessary for the third party to provide you with products or services that you have requested from this third-party
  • If we are specifically instructed to do so by a court or other competent law enforcement authority
  • If we have good reasons to suspect crime or fraudulent behaviour.

Getting in touch with you

If you provide us with contact information such as your e-mail address, telephone number or home address we will only use this information for replying to your queries or passing essential messages to you. We will not send you unsolicited advertising material (commonly known as spam). If you wish us to remove your contact information from our database we will do so as soon as is practicable, and you will hear no more from us.

Requesting the information that we hold about you

You are entitled to ask any company you wish to provide you with a copy of any information they hold on you in an electronic format. The company concerned is also entitled to charge a reasonable fee for this service. If you wish us to provide you with a copy of this information, please contact us by e-mail or telephone in the first instance and we will arrange to provide it for you; our fee for this is £10 at present. We will require evidence that you are the person you claim to be, in order to protect your security.

Cookies

Cookies are small text files which are automatically downloaded to your computer when you visit websites. They are used to store information about you on your website, which makes it easier for the website designer to create a site which is personalised to your own preferences.

Whilst it is possible for cookies to also provide information about you to a site owner, it is illegal under European law this to happen without your express permission.

None of the cookies that we use on our websites can be used to collect information which would personally identify you, and neither can they collect information about your financial affairs, such as credit card details.

Information which is accessible to us

It is possible for us to receive certain information about visitors to our websites automatically. This may include the IP address (this is a numeric address which is provided to you by your Internet service provider); the type of browser you are using (i.e. Internet Explorer, Chrome, Firefox etc); the type of device you are using (mobile phone, desktop computer or tablet); and several other technical factors. None of this information could be used to personally identify you under normal circumstances; although it would, in theory, be possible to trace you through your IP address if your Internet service provider agreed to do so. Since the Internet service provider would only do this in the case of the direst emergency or under the express instructions of the police or other law enforcement agency it is highly unlikely that this will ever occur.

Links to other sites

Our website may contain hyperlinks which will take you to other websites if you click on them. We make all reasonable efforts to ensure that the websites that we link to are run by ethical businesses that will not abuse your privacy. You should, however, check the privacy policies of these websites to ensure that they comply with your wishes whenever you visit them.